Marilyn

With a diverse web development and quality assurance background, I've consistently bridged the gap between technical requirements and customer satisfaction. As a Quality Assurance Coordinator, I monitor and enhance customer service standards, lead coaching sessions, and provide actionable feedback to boost my team output. My previous role as a WordPress Support Engineer involved diagnosing and resolving customer issues, developing solutions, and collaborating with developers to enhance product functionality. My core background as a (Entry Level) Web Developer, working my way up to Junior Web Developer, has improved my abilities in site design, optimization, and content management. Proficient in various tools and platforms, I know how to maximize operational excellence by balancing superior customer service and technological solutions.